– Provide you with an easily accessible reception and information area.
– Provide you with a travel advisor.
– To make it easier for you to do what you need to do.
– Provide you with free information on the local tourist offer.
– Provide a permanent reception service staffed by people who speak at least two foreign languages.
– Provide paper tourist maps.
– Give you access to its dedicated trilingual website, adapted for consultation via on-board media.
– Distribute its tourist information, also on paper and translated into at least two foreign languages, relating to: – all classified tourist accommodation, including at least the name of the establishment, postal address, e-mail address, website address, telephone number and classification level;
– cultural, natural or leisure monuments and tourist sites, which may include an indication of the prices charged, the periods and times when they are open to the public, the website address and telephone and postal contact details;
– events and activities;
– emergency telephone numbers.
– Offer a tourist information service that incorporates new information and communication technologies (social networks, mobile telephony, geolocation, etc.).
– Offer you free access to wifi.
– Present the full range of qualified services available in the area for all types of customer.
– Guarantee the reliability and timeliness of information on the local tourist offer.
– Update its tourist information annually.
– Give you access to classified accommodation availability.
– Be open at least 305 days a year, including Saturdays and Sundays during the tourist or entertainment season.
– Display and publish its opening times in at least two foreign languages.
– Answer your letters all year round.
• Provide you with seating furniture.
• Display emergency telephone numbers outside.
• Comply with the requirements of the QUALITE TOURISMETM brand or the NF Service “Tourist Office” certification.
• Handle your complaints and measure your satisfaction.
